Terms&Conditions

This website provides information about Iron Horse Automotive, an automotive repair business based in New Minas, Nova Scotia. You may use it to learn about our services and to submit a service request. Please provide accurate, truthful information when doing so.

You agree not to misuse the site, its forms, or any contact details provided here. This includes not submitting requests on behalf of someone else without their consent, and not using the contact form to send advertising, spam, or abusive content.

Submitting a service request through this website is an inquiry, not a confirmed appointment. Steve Rafuse or the shop will follow up to discuss your vehicle, confirm the work, and agree on a time. An appointment is only confirmed when the shop has confirmed it with you directly.

We aim to respond promptly during business hours, but we cannot guarantee an immediate reply. For urgent matters, please call the shop directly at +1 782-293-0272.

Labour is billed at $80/hour. Where a specific repair is quoted, that quote is based on the information available at the time and may change once the vehicle is inspected in person. Parts and any required additional work are quoted up-front before work begins.

We do not publish flat-rate repair prices, diagnostic fees, or parts prices on this website. Any final pricing is confirmed with you before work proceeds.

If you need to reschedule or cancel an appointment, please contact the shop as early as possible so the time can be offered to another customer.

Requires owner confirmation: Any specific cancellation notice period, late-cancellation practice, or no-show policy should be confirmed with Steve Rafuse before being treated as established policy.

To help us complete work accurately and safely, please provide truthful information about your vehicle, its condition, and the symptoms or work you are requesting. Where applicable, make the vehicle available at the agreed time and let us know about any known issues that may affect the repair.

Payment for labour and approved parts is due when work is completed, unless otherwise agreed in writing in advance. Accepted payment methods should be confirmed with the shop at the time of booking.

Requires owner confirmation: Specific accepted payment methods, deposit requirements, and any accounts or invoicing terms should be confirmed with Steve Rafuse before being treated as established policy.

This website does not make specific warranty promises about repairs, parts, or workmanship. Any warranty that applies to a particular repair or part will be discussed and confirmed with you directly at the time of service.

Requires owner confirmation: Any workmanship warranty period, parts warranty, or guarantee should be confirmed with Steve Rafuse before being treated as established policy.

This website may link to third-party services such as maps or social media pages. We do not control and are not responsible for the content, availability, or practices of those external sites. Any interaction you have with a linked third-party service is subject to that service's own terms and policies.

This website is provided for informational purposes and to facilitate service requests. To the fullest extent permitted by law, Iron Horse Automotive is not liable for indirect, incidental, or consequential damages arising from your use of the website or reliance on information presented here.

Service work itself is governed by the agreement made between you and the shop at the time of booking, not by these website terms alone.

We may update these terms from time to time. The effective date above reflects the most recent version. Continued use of the website after a change constitutes acceptance of the updated terms.