Legal
PrivacyPolicy
How Iron Horse Automotive handles the information you submit through this website. Plain language, no unsupported promises.
Effective date: October 25, 2026
This policy describes what we collect through this website and how we use it. It does not promise absolute security, and some practices are marked as requiring owner confirmation before being treated as established policy.
01 — What We Collect
Information you submit
When you contact Iron Horse Automotive or submit a service request through this website, you may provide:
- Your name
- Phone number
- Email address
- Vehicle make, model, and year
- A description of the issue or work requested
- A preferred date or time (optional)
- An optional photo attachment of the issue or damage
You choose what to submit. We only need enough information to understand your request and follow up — please avoid including details you do not need to share.
02 — How We Use It
How we use your information
We use the information you submit to:
- Respond to your inquiry and discuss your vehicle
- Arrange and confirm a service appointment
- Provide the repair or maintenance work you requested
- Communicate with you about the work in progress
We do not send marketing messages without your separate consent. The service request form asks only for consent to be contacted about your request — not for marketing.
03 — Service Request Forms
Service requests and the contact form
The service request form on this website submits your information to Iron Horse Automotive so we can follow up. Submitting a request is an inquiry, not a confirmed appointment. We confirm appointments with you directly.
The form includes a consent checkbox confirming you agree to be contacted about your request. No marketing consent is added by default.
05 — Third-Party Services
Third-party services and embedded content
This website links to third-party services — for example, an embedded map for directions and a link to our Facebook page. Those services operate under their own terms and privacy policies, and your use of them is governed by those policies, not this one.
The service request form is submitted through this website's hosting and the platform that powers it. Information you submit may be processed by that platform as part of delivering the form to us.
06 — Retention & Security
Data retention and security
We take reasonable care with the information you submit, but no website or system can guarantee absolute security. We do not promise that information will be fully secure in every circumstance.
Requires owner confirmation: A specific data-retention period for service request records should be confirmed with Steve Rafuse before being stated as policy.
07 — Your Rights
Your privacy rights
You may ask us to review, update, or remove the personal information you submitted through this website. You can also choose not to submit information, though that may limit our ability to respond to a service request.
To exercise any of these options, contact us using the details below.
08 — Contact & Updates
Contact and policy updates
We may update this policy from time to time. The effective date above reflects the most recent version. For privacy questions, contact Iron Horse Automotive directly:
- Steve Rafuse · Iron Horse Automotive
- +1 782-293-0272
- ironhorseautomotive2026@gmail.com
- 8814 Commercial Street, New Minas, Nova Scotia, Canada